Page Comparison

I am using SPM for Solr and I don't see any data only in Solr Components or Errors reports, what should I do

A: Most likely you are using standalone variant of Solr monitor. In that case, SPM monitor can't collect metrics which are available only when running in-process. If so, switch to in-process (javaagent) version of SPM monitor.

Upgrading

How do I upgrade the SPM client

A: If you have previously installed the SPM client package (RPM, Deb, etc.) as described on https://apps.sematext.com/spm-reports/client.do simply upgrade via apt-get (Debian, Ubuntu, etc.), or yum (RedHat, CentOS, etc.), or zypper (SuSE):

sudo apt-get update && sudo apt-get install spm-client  # NOTE: this does not update the whole server, just spm-client
sudo yum clean all && sudo yum update spm-client        # NOTE: this does not update the whole server, just spm-client
sudo zypper up spm-client

After that is done, also do:

• if you are using SPM monitor in in-process/javaagent mode - restart monitored server (restart your Solr, Elasticsearch, Hadoop node, HBase node... Exceptions: In case of Memcached, Apache and plain Nginx - no need to restart anything; in case of Redis only standalone SPM monitor exists so check below how to restart it)

OR

• if you are using standalone SPM monitor, restart it with:
  
  

sudo /etc/init.d/spm-monitor restart

If you used bash script based installer, then just run the installation command again ("curl -ko installer.sh ...." or "wget --no-check-certificate -O installer.sh ..."). There is no need to go through "Client configuration setup" steps from https://apps.sematext.com/spm-reports/client.do since the existing configuration will be preserved.

After that is done, next step is the same as with apt-get/yum/zipper upgrade - you should restart monitored server (if using in-process/javaagent monitor) or standalone SPM monitor.

Note: In case of Memcached, Apache and plain Nginx - after completing upgrade steps described above, you must also run commands described in Step 2 - Client Configuration Setup from https://apps.sematext.com/spm-reports/client.do

Note: If you moved SPM client from /opt/spm to different directory, you will first have to move SPM back to original /opt/spm directory:

sudo bash /opt/spm/bin/move-spm-home-dir.sh /mnt/some_other_dir/spm /opt/spm

and then proceed with regular update. After update is done, you can again move SPM client to location which suits you.

Uninstalling

How do I uninstall the SPM client

A: On servers where you want to uninstall the client do the following:

1. remove spm-client, for instance: sudo apt-get purge spm-client   OR   sudo yum remove spm-client
2. after that, ensure there are no old logs, configs, etc. by running the following command: sudo rm -R /opt/spm
3. if you used in-process (javaagent) version of monitor, remove "-javaagent" definition from startup parameters of process which was monitored

Note: in case you used installer described on "Other" tab on http://apps.sematext.com/spm-reports/client.do , instead of commands from step 1 run: sudo bash /opt/spm/bin/spm-client-uninstall.sh . After that proceed with steps 2 and 3 described above.

Security

What information are SPM agents sending

A: SPM agents are sending metrics and data used for filtering those metrics, such as hostnames (which can be obfuscated).  To see what exactly is being sent you can use tcpdump or a similar tool to sniff the traffic.  SPM agents ship data via HTTPS, but can also ship it via HTTP if .  Java-based agents let you change the protocol in appropriate files under /opt/spm/spm-sender/conf/ directory, while Node.js-based agents let you change it via the SPM_RECEIVER_URL environmental variable.

Billing

How exactly is usage metered for billing purposes

A: Usage is metered hourly per-server-per-app. For example:

How do you bill for Docker containers.  If I run 10 containers on 1 server is that billed like 10 servers or like 1 server

A: This would be billed like just 1 server.

Which credit cards are accepted

A: We accept all major credit cards - Visa, MasterCard, American Express, JCB, Discover, and Diners Club.  We can also invoice you if you want to pay via ACH or bank wires.

Can I be invoiced instead of paying with a credit card

A: Yes, we offer a pre-payment option through invoicing.  When you select this option simply email us and let us know how much you want to pre-pay.  If you want that credit to cover some period of time you'll want to consider how many apps/servers/containers you need to monitor, whether they are running 24/7, and which plan(s) you'd like.  We'll invoice you and, once we receive your payment, we'll enter this amount as credit towards your Sematext account.  This amount will then be burned down, based on your usage, on a monthly basis.  We'll notify you before your balance gets too low, so that we can repeat the invoicing process before your credit runs out.

How often will I get billed

A: We bill on a monthly basis and send an email to notify you of the amount.

Can the billing email be sent to our Accounts Payable/Accounting instead of me

A: Yes, when you select your plan and payment method you will also be able to enter an alternative billing email address.  Also, search this FAQ for information about BILLING_ADMIN role.

Do I have to commit or can I stop using SPM at any time

A: There is no commitment and no contract. When/if you want to stop using SPM you simply stop sending us your metrics and/or switch to the Free plan.

Can I get invoices

A: Yes, just log in and look under Account > Billing >  Invoices.  If you don't see invoices there then you likely need to switch to a different account.  To do that look for a pull-down menu at the top-right of the UI.